Frequently Asked Questions


Why should I choose to re-use?

Each year over 300 billion single-use coffee cups are manufactured globally. Due to their plastic content, 99% will not be recycled. As takeaway drink consumption grows, so does the problem of waste.

Each time you choose to re-use, even just once a week, you will be helping in the fight against single-use waste. Imagine the massive difference we could make if everyone did the same. Light, bright and beautiful to drink from, with no plastic or metal after taste, with Ecoffee cup, it’s easy to Choose to Re-use every single day.

If 2 million people chose to re-use just once a week, we would stop 104,000,000 single-use cups going to landfill each year.

Follow us @ecoffeecup and share your #choosetoreuse journey.

Can I re-use Ecoffee Cup in my local coffee shop?

Incentives for bringing your own cup are becoming more and more common in the UK and across Europe. With up to 50p/ 50c discount each time you choose to re-use, means that with as few as twenty re-uses, you could have paid for your Ecoffee Cup!

Here’s the current league table of the main high street chains:




Pret a Manger



Café Nero


2 stamps per coffee on our loyalty card

Costa Coffee


£0.25p (Excludes some franchises)




Roadchef “Fresh Food Cafe”









What is Ecoffee Cup made from?

Ecoffee Cup is made with bamboo fibre, corn starch and binder (melamine). Decals are paper-based and use a variety of organic and conventional pigments to ensure both colour-fastness and suitability for purpose. All products comply with LFGB food contact regulations (EC) No.10/ 2011 and (EC) No. 1935/ 2004. They are BPA, BPS-free. Sleeves, lids and stoppers are made from pure silicone – which consists of synthesised silica (sand) and oxygen. They are BPA, BPS, phthalate and latex-free and suitable for temperatures up to +120˚C.

Read more about melamine here.

Where do you source your bamboo?

Our bamboo is sourced from Anji County in Zhejiang province, China, one of the world’s oldest, sustainably-managed forests. They have been commercially harvesting bamboo in this region for several hundred years. The bamboo industry in Anji sustains 10,000 farming families and represents a new face of manufacturing in China: clean and sustainable.

What species bamboo – and does it replace native forests?

Ecoffee Cup bamboo is Phyllostachys Pubescens, native to the region. It is the native forest, (some 600,000 ha.) owned and managed by regional and national governments.

Are chemicals used in processing of bamboo?

None. Unlike bamboo used for the creation of some textiles, bamboo used in our products undergoes no chemical treatment. Based on our first-hand inspection of the processing facility in Anji, we’re satisfied that the only additive to our bamboo post-harvest is some baking hot sunshine.

What are sleeve and lid made from?

Our sleeves, lids and stoppers are made from pure, food-grade silicone – which consists of synthesized silica (sand) and oxygen. They are food contact safe, phthalate and latex-free and suitable for temperatures up to +120C.

How do I prevent odours?

They most definitely shouldn’t. Silicone is chemically inert substance which means that, unlike petrochemical plastics, it should never emit odour. However, it can absorb some odours. Therefore, we always recommend washing lids and sleeves in the dishwasher (top shelf, removed from Cup) Also ensure that you avoid storing or washing with metal or conventional polypropylene plastic items such as storage containers or other plastic cups.

Quick Tips to remove odours

  • Top shelf dishwasher is always best; avoid washing or storing with conventional plastic or metal items
  • Mix a paste of baking soda and spread over the inside and around the rim of the lid; leave overnight and then wash clean.
  • Store near a small dish of vanilla, lemon or other pleasant-smelling material until the unpleasant odour has disappeared.

We are launching a natural cleaning product for Ecoffee Cup in early 2019. For more information please contact [email protected]

What is the maximum / minimum usage temperature?


Under LFGB food contact testing protocols (EC) No 10/ 2011

  • Acetic Acid Liquid = + 100C˚ for one hour
  • Acetic Acid Liquid = + 70C˚ for two hours
  • Recommended max. daily usage + 80-90C˚
  • Recommended min. daily usage – 20C˚


Lid & Sleeve 

  • Recommended daily usage +120 C˚


What do I do with my Ecoffee Cup when I’m finished with it?

We believe in taking responsibility for everything we create, that’s why we have closed the loop with Terrcycle to ensure none of our product components end up as part of the consumer waste culture that we set out to help tackle. So from now, you can return all elements of our product (packaging, broken Cup or silicone components) to us to be professionally composted, recycled or re-purposed. It couldn’t be easier to do.

All you need to do

UKUsing minimal but suitably secure packaging, simply return the component you want to dispose of – to the following address:  


This is a free service so you do not need to add stamps or a postcode. Please use ALL CAPITALS in the address – and for broken or split cups, pack them in such a way as to prevent sharp edges from piercing or protruding from packaging.
NON-UKUsing minimal but suitably secure packaging, simply return the component you want to dispose of – to the following address: 
Ecoffee Cup, Suite D, Bourne House, Prince Edward Street, London, HP4 3EZ.

Please Note: We accept no liability and cannot be held responsible for damage or injury caused by improperly packed returns.Currently this service is only available in the UK, however we are expecting to introduce it in Europe, Australia and the US over the coming year.

For further inquiries please email [email protected]

Why do you use individual packaging?

We keep our packaging to a minimum, however, it is vital to ensuring your Ecoffee Cup arrives unscathed. Without packaging comes breakages, and with breakages comes waste. We avoid single-use plastics, shrink wrapping, over-size boxes and unnecessary padding – and, wherever possible, re-use bubble-wrap and boxes to avoid them going to waste. We have also introduced fully recyclable paper protection wrap on all UK orders.