Frequently Asked Questions


Where can I get money off with my Ecoffee Cup?

Reward for re-use is becoming more common in the UK. At Pret a Manger, you will receive a game-changing 50p discount each time you choose to reuse, which means that with just 18-20 uses, you would have paid for your Ecoffee Cup.

Here’s the current league table of the main high street chains:

Pret a MangerYes£0.50p
Costa CoffeeYes£0.25p (Excludes some franchises)
Café NeroYesBonus Stamps
EATYesNo Discount
Burger KingYesNo Discount
KFCNoNo Discount
McDonaldsNoNo Discount

How do I recycle my Bamboo Ecoffee Cup?

Step One: Crush

No matter how you choose to dispose of your cup, the first and most important step is to crush the entire Cup into small (2-3cm) pieces. We suggest you place inside an old pillow case or cotton bag and the jump on it over and over until it has broken down (be careful as sometimes these pieces can be sharp.)

Step Two: Dispose

Bury with organic waste
If you have an active household compost heap, soak the broken pieces in boiling water for 15-20 minutes and then bury deep with other organic matter while still hot. (Please be careful while doing this!) The cup will decompose over 24 – 36 months, depending on environmental conditions, and leaves 3-5% residual material.

Mix with conventional waste
After much research, we’ve realised that possibly the best way for most people to dispose of their crushed cup is with conventional waste. Whilst that may sound counter-intuitive, if it is does end up in landfill, it will degrade over time in a warm, moist environment. We hope you agree that 3-5% residual material is better than 100% of plastic that will never biodegrade.

How do I recycle the silicone sleeve, lid & stopper?

The silicone components of our product should last for a long time and can be transferred to a new Ecoffee Cup at any time. Dishwasher safe and chemically inert, silicone will never emit smell or flavour.

They are recyclable with curb side collection where facilities exist (Recycle Code 7), however, we acknowledge that these facilities aren’t as plentiful as we would like, especially in the UK. So in the next 12 months, we are taking steps to rectify this aspect of our product composition.

To avoid any confusion on this matter, in June 2018 we are introducing our Closed Loop Recycling system in UK, Germany, Netherlands and Australia, which will encourage customers to send these components back to us, free-of-charge, so that we can professionally recycle them back into other silicone products.

We are also assessing fully recyclable components made from bio material that we hope to trial later in 2018.

Why do you have all that packaging?

While we try and minimise and re-use wherever we can, packaging is vital to ensuring our product makes it through the supply chain unscathed; because with breakages comes waste! We do, however, try and avoid single-use plastics, individual shrink wrapping, over-sized boxes and unnecessary padding material. We have been known to re-use bubble-wrap and boxes to avoid them going to waste, and we encourage our customers to do the same.

The one area where we know we need to improve is with online orders fulfilled by 3rd parties such as Amazon or Amazon Marketplace. Once our products are fulfilled by others who on-sell them, we do lose a bit of control. We are introducing new policies to try and deal with these issues, but we admit that we still have got a lot of room for improvement.

I have just recieved an online order and the filling looks like polystyrene... Surely not?

Yes, you are right, it looks like polystyrene but it is in fact 100% biodegradable EPS. It is called FLO-PAK Green.

FLO-PAK Green is made of 100% recycled EPS material. It promotes source reduction, gives less pressure on natural resources and closes the loop while upgrading waste to raw material again.

Flo-Pak is the first ever degradable EPS loosefill! FLO-PAK Green degrades without leaving harmful residues behind.

FLO- PAK GREEN is especially suitable for protecting heavy, fragile and odd shape products. Unlike Bio- degradable loosefill this product has the same memory retention as Standard EPS and has vastly superior protective properties.The small and light particles are ideally shaped to fill up all the voids in the box.

China has an appaulling human rights record. Why do you have a factory there?

It may come as a surprise to many, but much of New China is not just faceless factories; don’t forget that our products are made by humans too! In fact, unlike injection moulded plastic or commercially created glass, our manufacturing is quite labour intensive, requiring a lot of skilled people to achieve the high standards we require. And our new production facility is a burgeoning business with engaged and valued workers.

Opened in April 2017, our production facility is clean, climate controlled and with a focus on health and safety; it has new and valid SEDEX (Supplier Ethical Data Exchange) and BSCI (Business Social Compliance Initiative) audits in place which means workers are employed in accordance with international working conditions, including pay rates. There’s still some work to do on certain aspects of our production but the for the most part we couldn’t be happier.

All this helps us ensure we comply with the Transparency in Supply Chain Provisions UK Modern Slavery Act 2015, and pursuant to Section 54, we provide the following statement:

First Person Limited through its supply chain respects human rights and workplace rights and remains committed to conducting its business in a manner that protects these rights, including (but not limited to) prohibiting and opposing modern slavery, servitude, forced labour and human trafficking.